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The Terms Behind Your Account

Opening an account with acl365 means you agree to the rules on this page: how you sign in, how wallet payments through bKash, Nagad and Rocket are handled, and what we expect from each other.

Account access rulesWallet payment termsSign-in and device handlingHow changes reach you

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Where Our Terms Apply

acl365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms are the agreement between you and acl365. They set out how you open an account, how you sign in from a phone or a browser, how money moves through your wallet, and what happens when something goes wrong. They do not replace your local

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law. Whether you may hold an account at all depends on the rules where you live and on eligible regions, and checking that is your responsibility before you deposit. Payment rules sit inside the same agreement. A bKash, Nagad or Rocket transfer has to come from
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a wallet registered in your own name, and that name needs to match the name on your account. If it does not, we may ask for documents or hold the transfer while we check. Bank Transfer follows the same rule. One account per person, and your
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details need to stay accurate. Sharing a login, opening a second account to get around a limit, or paying with someone else's wallet breaks these terms, and we may suspend or close the account when that happens. We update these terms when payment rails, local rules
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or platform behaviour change. The version on this page is the one that counts, and continuing to use your account after a change means you accept it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Handle Your Details

Your details sit behind one login, and this page is the reference for what we hold and why. Sign-in runs on a password plus a one-time code sent to your registered mobile number, so even a shared phone still needs your code. Cookies keep you signed in as you move between the browser and the app. Wallet references from bKash, Nagad and Rocket are stored next to the transaction record, and you can ask us what we hold at any time.

Sign-in checks

Your login runs on a password plus a one-time code sent to your registered mobile number. Keep that number current — if you change SIMs, update it in your account so the code still reaches you.

Cookies and sessions

We use cookies to keep you signed in between the browser and the app, and to remember your language and currency. Clearing them signs you out, and you will need a fresh code to return.

Records we keep

Account details, wallet transaction references and verification documents are stored for as long as your account stays open, and afterwards for the period our payment partners require. Ask us what we hold.

Changing your details

You can update your address, email and mobile number from account settings. A legal name change needs a document upload and a short check before we amend the record and your wallet link.

REACHING OUR TEAM

How to Reach Us About Terms

If a clause is unclear, or you think we applied it wrongly, contact support before you deposit again. Open chat from your account menu on mobile or desktop — the thread stays with your session, so you never have to explain the same case twice. For a payment dispute, send the wallet name, the bKash, Nagad or Rocket transaction ID and a screenshot. That lets us trace the transfer and tell you which term applies. Restrictions, name mismatches and closure requests are handled through the same path.

In-account chat Open chat from the account menu on your phone or desktop. Your session and message history stay attached, so you can ask about a specific clause without starting from scratch.

Email for documents Sending a name-mismatch case by email lets you attach the wallet screenshot and transaction ID in one go. Paste your registered mobile number in the subject so we can match the file to your account.

Payment trace request For a bKash, Nagad or Rocket transfer that has not shown up, send the wallet number, the transaction ID and the time you sent it. We trace it against the account terms before replying.

Questions About Our Terms

The six answers below cover what people actually write in about. If your situation is not here — a stuck transfer, a name mismatch on a family wallet, a restriction you did not expect — chat support will point you to the exact clause rather than a general reply.

Yes. Ticking the box at registration confirms you accept the terms on this page, including the payment rules for bKash, Nagad and Rocket. Read them through before you deposit any money.

No. The wallet name must match the name on your account. If a family wallet carries a different name, the transfer can be held while we check, and it may be returned.

Usually a name mismatch, a duplicate account or an unfinished document check. Chat support will tell you which term applies and what to send so the restriction can be lifted.

Yes — ask through chat or email and we close the account once any open wallet checks finish. We then keep only the records our payment partners require and remove the rest.

We post the updated version on this page and flag the change in your account messages. Keep using the account afterwards and the new version applies to you from that point.

They do. Markets on BPL, IPL and international cricket settle under the rules shown with each market, and the account terms on this page sit above those settlement rules.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfobKash Easytopup AccountRegister InfoFAQ

The Terms Behind Your Account

How We Handle Your Details

Sign-in checks

Cookies and sessions

Records we keep

Changing your details

How to Reach Us About Terms

Questions About Our Terms

01 Do I accept these terms by opening an account?

02 Can I pay with a bKash wallet registered to someone else?

03 Why was my account restricted after a Nagad transfer?

04 Can I close my account, and what happens to my details?

05 How will I know when the terms change?

06 Do cricket markets follow the same terms?

Terms & Conditions

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